Troubleshooting AYSOU Button If Not Showing
There are a few reasons why the AYSOU button is not showing on your volunteer account.
First, check these 3 potential causes:
- Is the Learner registered as a volunteer?
- Has the season they registered for been archived?
- Does the Learner have a pending Additional Account Holder Invitation? (Click here for Secondary Account Holder Assistance)
Are you receiving an error message trying to access AYSOU? Please visit: Troubleshooting AYSOU Error Message
If none of these are the issue, try the following:
1. Log in to your Sports Connect account through the region's website for which you are volunteering.
2. Click on the “Volunteer" tab.
3. Click on the “Details” pencil icon ✎ , which is found right next to your name.
4. Click and save all waivers on the 'Details' page. Then click 'Save' at the bottom.
5. Log out of your account, then log back in.
6. Click the "Volunteer" tab to check if the AYSOU button has populated. It will look the same as the picture below.
If you still cannot access AYSOU, please get in touch with us at support@ayso.org.
