Divvy Sync Errors
If you see an error in your Sync column for Divvy, hover over the error and it will tell you the issues.
Authorization Failure
If you see the error below, the connection to QuickBooks needs to be reauthorized
Navigate to Integrations in the Left Menu - Only a Divvy Admin will see Integrations.
You should see that QuickBooks is Connected, so click Configure
If you do NOT see configure, your Divvy is not integrated with QuickBooks and you will need to Connect QBO and Divvy
Once you click Configure, a new screen will indicate that you need to reauthorize the connection
Click "Sign in to QBO"
The Next screen, once you are logged in to QuickBooks, will ask what you want to connect. First, you will need to select AYSO Accounting. Even though it looks like it is selected, please click the drop down arrow and select it anyway.
Once selected, a second drop down will pop up
Select your Section/ Area/ Region from the second drop down and click next.
This SHOULD resolve your connection issue and you can Resync your Transactions with errors.
Attachment Can't be synced with QuickBooks
In most cases, the attachment has become corrupted and needs to be re-uploaded to resolve this issue
The name already exists
When Divvy syncs with QuickBooks, it automatically creates vendors when not already existing. QuickBooks will not allow a Customer and a Vendor to carry the same name, causing the error.
To resolve this, find the customer in QuickBooks and adjust the name with a "-C" to indicate that they were the customer. Alternatively, if you don't need the customer, you can make it inactive.
Once done, you can resync the transactions.
I have a different Divvy problem
Please email Finance@ayso.org and we will add to this wiki once we help you solve the problem you are facing.
